Posted by admin | Posted in China | Posted on 15-03-2011
Increase in complaints from overseas buyers, Alibaba bottomless pit “cut” more than a hundred Wei and sales staff, the reporter found that not only Alibaba B2B companies in overseas business to be questioned, and its domestic manufacturers for the “good links” There is also a lot of business problems.
“Ali Baba let those innocent foreigners that sourcing from China is very simple.” IBM Global Business Services Senior Consultant Ouzha Zi (Marek Owczarz) told the “First Financial Daily.” “In fact, experience has business dealings with the Chinese people know, to find a trusted sellers and buyers need to invest considerable time, deepen mutual understanding and build mutual trust.” Ouzha Zi said, “The truth is, I never heard of any experienced buyer will rely on Alibaba to develop a list of his purchase order, the same time, I have not heard any of the well-known western companies will purchase through Alibaba. ”
“Although Mr. Ma Yun, and the performance of the management team Alibaba Naaosika awards are good, but as early as 2005, there Alibaba fraud by the occurrence of cases of foreign buyers.” Ouzha Zi said, “Ali Baba himself acknowledged, the latest found that a fraud occurred in 2009, and why after more than two years, Alibaba before taking action? “Ouzha Zi said:” So, my conclusion is that, as Westerners understand Alibaba China product categories and price of the reference, But as a trading platform, Alibaba is really not a credible model. ”
A commitment to service is not forthcoming,
Earlier in Wenzhou City, Zhejiang Taobao Liu health food sales (a pseudonym), told reporters about their experiences. March 18, 2010, in the Ali Baba Ali Want instant messaging, and a self-proclaimed Alibaba staff into active and Liu Wei Liu greeting, saying the time limited, and commitment to the home page and other services, so Liu Jin Liu believed the marketing, the money paid 2,800 yuan.
Liu entered the integrity of communication, however, and found all sorts of services not previously committed to achieve, there is no business in, while there are a lot of credibility through false information, then pass Liu asked to leave credit, but customer service does not promise a refund Liu Wei requirements.
Liu said: “The people do not know what to buy a credit pass, pass and if the integrity Taobao was doing anything different, it does not make sense. Why do not I do not spend money or spend very little money to promotion Taobao business? ”
2 Strict out: retailers and wholesalers of competition a company has 20 different site
For Alibaba platform for easy access to them difficult. In order to attract more members, something which does not have the relevant qualifications or conditions to suppliers have joined the platform.
Some college students even after the payment of a fee not refundable. Fujian Xiamen Dragon (a pseudonym) to pay 1688 yuan a TrustPass members a week later, was more than a complaint to Alibaba reason disqualified.
Had played dozens of telephone agents to sell the Dragon, but there is no physical stores do not have experience in pay to Dragon was canceled after the qualification has not had time to enjoy the related services. Dragon asked: “Whether I sell fakes or picture piracy, you always want to tell me why, ah, if you really feel that I have credit problems, that why I had easily qualified for the opening?” Dragon said, the group Many people have experienced in similar problems,
“Alliance against Ali Baba” QQ group is the main group in the health food sales in Nanchang, Jiangxi Zhang Yifan (a pseudonym), according to his description, then the agent Alibaba and they go to each retail store to sell the “good” service, “You could have been a platform for wholesalers, retailers into the store to find our why, how can our prices and wholesalers to compete?”
3 Department Alibaba secure transactions
27-year-old German library Buddha (Dirk Kuefer) full-time e-commerce site in Germany to sell computer parts on eBay. Library Buddha told the “Business News”, a year ago, he was found after searching the Internet, some Chinese companies selling very cheap memory and CPU, must register the profit is considerable.
After that exchange with the seller, only a large number of orders before they can enjoy a less than double the normal price of the “wholesale price”, but also to avoid postage. Library Buddha under the $ 1,500 immediately orders the first 2 days, this is named Alexandra International Group of companies said they have received payment and shipped right away, but a week later did not receive any shipping information and library Buddha Contact this company will get a fake confirmation number, a month later, the Buddha discovered that the website database has been closed.
Ku Buddha deception of the two companies in the study found that the company’s IP 地址 two identical sales of trade names and prices are basically the same, or even contact phone still the same bank account. Library Buddha is shocked after further search, the company has at least 20 different URLs, and complaints from victims around the world actually has more than 500 people.
Who maintain the safety of 4
Johnson from Florida told reporters that he did not blame the seller of his fraud, Blame Alibaba secure transactions sector.
Johnson confirmed that he was a “gold” seller fraud in February 2010 after the trading sector Alibaba submitted safety reports and complaints were fraud-related evidence. A representative of Alibaba reasonable response to this treatment. Multiple queries without results, Johnson to The representative asked whether this means his case will be indefinite “does not deal with,” the representative of Alibaba is still not respond. Representatives from other inquiries, Johnson was surprised to learn that their complaints had been Alibaba privately as a “trade dispute.”
Johnson Gengrang surprise is that his company of fraud in the receipt of his payment for the right to modify the terms of the company, so that it could not fulfill the commitment before. “Alibaba is the security of trading desks at large the reasons for these scammers. I lost a few hundred dollars is not important, but it shows no integrity to speak of Alibaba.” Johnson said.
